Committed to providing you with better support!
We make the following commitments to after-sales service:
1. Warranty period: During the warranty period, we will repair or replace any parts damaged due to quality issue, without any additional charges. If the parts are damaged beyond the warranty period, only the cost of the accessories will be charged. In the event that the equipment is damaged due to human factors by the buyer, we will undertake repairs or replace the accessories at cost price. Furthermore, during the quality assurance period, we are obligated to provide technical services and support for all equipment failures attributed to non-human factors, excluding scenarios such as war, disasters, and human-induced force majeure events.
2. Service commitment beyond warranty period: After the quality assurance period ends, we will also provide free voice and video services, remote debugging services, free software upgrade services, and commitment to bring product on-site maintenance services.
3. Response time and response method: During the warranty period, if the equipment malfunctions, we will arrive at the customer’s repair site within 8 hours locally and within 24 hours for other provinces after receiving the user’s repair request. If the equipment cannot be used normally after multiple repairs due to performance issues during the warranty period, we will replace it with a new device free of charge. After the warranty period, if the product malfunctions, we can send a technical support engineer for free on-site service. If parts need to be replaced, they will be supplied at the most favorable market prices. We have resident technical support engineers in many locations across the country to respond to related needs promptly.
4. Service working hours: For all products supplied, we adhere to 24/7 service, every day of the work.
5. Regular Follow-up: We conduct annual follow-ups on all supplied products, performing regular inspections and maintenance to extend the equipment’s lifespan.
Email：customer_service@semight.com
Add: No. 1508, Xiangjiang Road, High-tech Zone, Suzhou City, Jiangsu Province, China
The dark current of the same material measured by two different source meters is greatly different
Modify the measuring range. Since the dark current value is small, it is necessary to select the current gear and select 10uA for measurement
Why is there no curve in the IV curve in the scanning mode as shown in the figure below?
The scanning mode cannot use the automatic range, and the voltage range and current range need to be set to the fixed mode; If the customer needs to scan from – 1V to 1V, 1V can be selected for the fixed range
Can the refresh rate of the Source meter unit be increased?
I would love to say that it was all thought out back in 2004, but that would not be true. The ability to recruit talent, add space, and locate factories nearby, allowed us to almost never say no to an opportunity. With each new client, mostly acquired through word of mouth, we developed the expertise needed to support their business. What started as mostly sourcing jobs, turned into a model to cover the consistent needs for faster development, accuracy of samples, factory audits and QC, product testing, and even logistics.
How does the source meter measure resistance?
Typical trading companies will specialize in certain product categories, where they may even have relationships with or invest in factories. We do not invest in factories as that might bias us to using the most appropriate resources for clients. We have grown fast due to our flexibility to ramp up staff and expertise on a very broad range of product categories. For us, it is not about the product (we can always hire experienced people and find the experienced production resource), it is about the process. We have discovered that across almost all consumer products, while each category has different challenges, the process of work that needs to be done is basically the same. From development to shipment, these consistencies have allowed us to build an expertise on execution and we simply layer this into our client organization more than other trading companies.
What should be paid attention to when measuring small resistance values? If the inductance is measured, the resistance of the measured inductance is 0.02 ohm.
SVI operates more holistically than other companies in this space. We provide the foundation of resources needed to all our clients to grow both vertically in their current space and expand horizontally to new spaces while running all of this through your virtual team in China. Our full stable of services will cover all your needs from start to ship. The goal is always a quality product at the correct price with the correct factory selection and oversight. With all of these operations working in concert with each other we support all of our overseas needs. Key attributes that are core to our beliefs are:
A) Ethics — First and foremost is our emphasis on ethics. Not only is it things we train for, it is things we strongly preach on a regular basis. If we are asking our clients to rely on us to be their eyes, ears, and mouth on the ground in Asia, they must be 100% comfortable that every decision we make on their behalf is the same one we would make for ourselves. Full transparency, prompt communications, and tireless focus on “the right thing to do” are something that our clients rely on every day.
B) Customer Only Model— We work for the customer and no one else. We do not invest in factories. We do not make side deals with factories. Every decision and every negotiation is on behalf of our client.
C) Flexibility — Our goal is to be the office in Asia that our clients would want to have themselves. This means dedicating an exclusive team with the staff members needed especially for that business and offering the full menu of services in any combination exactly for that client. We have found that a customer may not need everything we offer, but it is nice to know it is here and available when needed.
D) Breadth of Support — while sourcing is certainly key to getting things started, SVI has all of the support areas of operations to help our clients grow quicker than they ordinarily could. Our years of consumer product experience, coupled with a virtual army of technicians, help with new development, onboarding of qualified suppliers, and the oversight of production that allows customers to expand their customer base and product diversity with confidence and speed.
What is the concept of clamping current? If not set, what will be the impact on the test?
We grow in four ways: our customer’s internal sales growth, retaining current accounts, acquiring new accounts, and aggressively accepting new opportunities.
We have been very fortunate to have great clients who are growing their business. As they grow, so do we. We rarely lose an existing customer so that provides a stable base in starting each year. We rely mostly on word of mouth for connecting with and on boarding new clients. The key to this is service and customer satisfaction. Finally, we bring a “rarely say no” mentality to our business growth. We have the confidence to take on new challenges and are driven to make them successful.
The drive for growth is in SVI’s DNA.
What is the concept of protection voltage (OVP)?
I have never been more excited than I am now for our potential for growth. We have the infrastructure and processes in place for rapid and substantial volume growth. New product categories, new geographical territories, and continued expansions in our service model are all in our plans. But, one thing we will never do is sacrifice our levels and consistency of service for our existing clients in the hopes of getting new ones. As I always tell our staff, SVI’s biggest growth is still in front of us.
